Customer Services

We want you to be 100% happy with the purchases you make from The Mattress Factory

Our Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc)
Find out more about our Returns Policy here

Contact Us

If you have a problem with your order, want to ask us a question or wish to enquire about a change to your order, please call us on 0845 600 9041 or click below to visit our contact form.
Visit our Contact Form here

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