Customer Services

We want you to be 100% happy with the purchases you make from The Mattress Factory - a new mattress should help you sleep, not make you lose it... 

We offer free next day delivery to UK mainland addresses and have a full returns policy.

Free Next Day Delivery
We offer a free next day delivery service for all items on our website. We understand that speed of delivery is important to our customers and we want to make sure you receive your items as soon as possible.
Find out more about Free Next Day Delivery here

Our Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc)
Find out more about our Returns Policy here

Contact Us
If you have a problem with your order, want to ask us a question or wish to enquire about a change to your order, please call us on 0845 600 9041 or click below to visit our contact form.
Visit our Contact Form here