Our Returns Policy

You may return most new, unopened items within 30 days for a full refund

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc)

When will I receive my refund?
You should expect to receive your refund within four weeks of giving your package to the return courier, however in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How do I start the returns process?
If you need to return an item, simply login to your account by clicking "My Account". Then select "Contact Us" from the right hand menu and choose "A return or refund" from the dropdown.

In This Section...


Your basket contains
0 items


Quick Product Search

The Mattress Factory The Mattress Factory X Comfortex The Mattress Factory Y